Increased Packet Loss in Frankfurt
Incident Report for Radio Mast
We received reports from listeners served by our Frankfurt streaming region of unusual stuttering in their streams. We identified the root cause to be elevated packet loss in Frankfurt due to longer-than-expected datacenter maintenance and rerouted listener and broadcaster traffic away from this region to mitigate the impact. New listeners should experience stutter-free playback once again. The incident is now resolved.

We apologize for the impact this had on listeners and we will be improving our regional monitoring to detect packet loss quicker. If you have any questions or concerns, please feel free to contact us via our support page:
Posted Sep 30, 2021 - 20:00 EDT