All Systems Operational
Streaming Network ? Operational
Monitoring ? Operational
Cloud Transcoder ? Operational
Remote Encoder Management ? Operational
Analytics ? Operational
Website ? Operational
Control Panel Operational
API ? Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - This incident has been resolved. Thank you for your patience.
Oct 12, 18:48 EDT
Monitoring - We have received reports of issues connecting to our Frankfurt ingest servers (ingest-fra.radiomast.io). We have identified a DNS issue caused by recent maintenance to the region, and we have applied a fix to restore connectivity to the affected servers. Broadcasters establishing new connections to the Frankfurt ingest region may have connections refused until an updated DNS record propagates. Existing connections are not affected.

If you are experiencing issues connecting, you may expedite the DNS update by attempting to flush your OS's DNS cache or work around the issue by updating your encoder to connect to a different region temporarily. We recommend ingest-ams.radiomast.io as the next closest region.

We apologize for impact this had on new broadcaster connections in the region and are working to enhance our internal monitoring to prevent misconfigurations in the future. If you have any questions or concerns, please contact support: https://www.radiomast.io/support
Oct 12, 18:19 EDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.